TheCredo.Group may be contacted by phone, +44 7711 140955, by email, or via this website. We also utilise Facebook, Twitter, LinkedIn, Instagram and YouTube. We may process “personal data” as defined in UK data protection legislation, including UK GDPR. This processing may be on our own behalf or on behalf of our clients – all processing of data is conducted as part of the contracted services and/or our administration. We realise the importance of confidentiality and security.

Data may be processed in electronic and/or on paper formats. When processed electronically, data may be held on a cloud-based system and/or on a local server. Regardless of how data are processed, all feasible security measures are in place. Data are held as long as they are relevant to the purpose for collection and/or if there is a statutory retention period. All data are destroyed by secure means when no longer required.

Data may be shared with third parties as part of our contracted services and/or if we are required by law to do so. We cannot accept any liability for any processing conducted by a third party outside our remit.

As part of our compliance, we have conducted a cookie audit on our website. Cookies are internet files used by the system to view websites and their content. We ourselves do not utilise any intrusive cookies directly through our website. We do utilise YouTube videos on our site and YouTube does place cookies on your system for user preference, error detection and analytical purposes – we have no control over these cookies.

None of the above affects your rights under the legislation, in particular your right to access the data we may hold on you. If you wish to request a copy of your data, please submit it in writing/email to us. Please include enough information to enable us to identify you and search for appropriate data.

If you are dissatisfied with this policy, have queries about our data protection procedures or wish to lodge a complaint, please contact the business in the first instance. Thereafter you have the right to submit a complaint to the Supervisory Authority, the Information Commissioner’s Office (ICO):

The Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire SK9 5AF”